Returns:

Most items are eligible for returns, excluding all personalized and clearance products. The item(s) must be returned within 30 days of receipt of the order. The returned item(s) cannot be worn, washed, or damaged in any way.

Please fill out our return/exchange form here. All returned packages must include the original order number either on the package itself or on a piece of paper inside the package. Any and all packages that are received without the original order number will notbe refunded

All returns will be issued a refund in the form or a gift card code that may be used on Official Kappa Sigma Store apparel at any future point without expiration date. You will be issued the gift card code via email. Please treat this code as if it were cash! All codes issued are available exclusively to the recipient so we cannot recover any gift card codes. The amount issued does not cover shipping, you will need to pay separately for shipping the return or exchange back to us, using whatever shipping method you prefer. Discount codes are not valid for returns or exchanges.

We are not responsible for the condition in which your return or exchange is received. Please ensure the item(s) are properly packed, insure as necessary.

Please allow 5-7 business days after receiving your return or exchange to process.

Exchanges:

For items are eligible for exchanges, excluding all personalized and clearance products, the item(s) must be returned within 30 days of receipt of the order. The exchanged item(s) cannot be worn, washed, or damaged in any way.

Include your name, address, phone number, email, and order number in your exchange. Please specify which items your want to exchange, including the size. If there is a price difference and the item you want is more than the exchanged item, please include a check, money order, or credit card information. If the desired item is less than the item exchanged, you will be issued a refund in the form or a gift card code that may be used on Official Kappa Sigma Store apparel at any future point without expiration date. You will be issued the gift card code via email. Please treat this code as if it were cash! All codes issued are available exclusively to the recipient so we cannot recover any gift card codes. The amount issued does not cover shipping, you will need to pay separately for shipping the return or exchange back to us, using whatever shipping method you prefer. Discount codes are not valid for returns or exchanges.

We are not responsible for the condition in which your return or exchange is received. Please ensure the item(s) are properly packed, insure as necessary.

Please allow 5-7 business days after we receive your exchange. This does not include production and ship time of the exchanged item.

Replacement:

If you believe your received items are defective or we have made a mistake on an order, please email us at info@kappasigmastore.com. Please include photos of the product and damages with a description of the issue. We may, at our sole discretion, exchange the item for an exact replacement based on a manufacturing defect or a production error.

We'll review the information given and if we're able to exchange for an exact replacement of your order, we'll issue a return authorization number along with a return shipping label so you can ship the defective product back to us! Then, we'll ship out an exact replacement to you.

Please allow 5-7 business days after we receive your replacement. This does not include production and ship time of the replaced item.

We're able to customize and personalize a large selection of our products! Just look in the personalized collection and see what you can create.

If you're looking for custom apparel, check our custom page and see how you can get an order started or even just to ask questions! The minimum order count for custom pieces is 24.